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PRIVACY INTEL

Your Data is Under Our Protection

Last Updated: January 1, 2025

WOW Locks LLC ("we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights as a valued member of our community.

1. Information We Collect

We collect information you provide directly to us when you:

  • Contact us by phone, email, or through our website contact form
  • Request a quote or book a locksmith service
  • Provide your name, phone number, email address, and service address
  • Submit feedback or reviews about our services

We also automatically collect certain technical information when you visit our website, including your IP address, browser type, pages visited, and time spent on our site. This information is collected via cookies and similar tracking technologies.

2. Use of Information

We use the information we collect to:

  • Provide, schedule, and dispatch locksmith services to your location
  • Communicate with you about your service request, appointment status, and billing
  • Send you a flat-rate quote and service confirmation
  • Respond to your inquiries and customer support requests
  • Improve our website and services based on usage data
  • Comply with legal obligations and protect against fraudulent activity

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

3. Data Protection

We implement industry-standard security measures to protect your personal information:

  • SSL encryption for all data transmitted through our website
  • Secure storage of customer records with restricted access
  • Regular security audits and access controls
  • Staff training on data protection best practices

No method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

4. Third-Party Services

We use the following third-party services that may process your information:

Web3Forms

Processes form submissions from our contact form. Data submitted through our contact form is transmitted to Web3Forms to deliver your message to us. See Web3Forms' privacy policy at web3forms.com for details.

Google Analytics

We may use Google Analytics to understand website traffic patterns. Google Analytics uses cookies to collect anonymized data about website usage. You may opt out via Google's opt-out browser add-on.

5. Cookies

Our website uses cookies (small text files stored on your device) to improve your browsing experience. We use cookies for:

  • Analytics: understanding how visitors navigate our site
  • Functionality: remembering your preferences
  • Performance: optimizing page load speed

You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality.

6. Your Rights

You have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate personal information
  • Request deletion of your personal information
  • Opt out of marketing communications at any time
  • File a complaint with a relevant data protection authority

7. Contact Us

For privacy questions, requests, or concerns, contact us at:

WOW Locks LLC

11612 Running Brush Ln

Austin, TX 78717

(844) 969-5625 contact@wowlocks.com